Dive Brief:

• As part of an effort to advance its technology infrastructure and improve customer satisfaction, Fogelman Properties announced two personnel moves this week — the promotion of Kim Young to vice president of shared services and the hiring of Josh Siddon as the company’s first vice president of information technology. 
• Young, a 15-year company veteran who previously served as manager of business systems, systems coordinator and project manager, will now oversee all business systems, providing strategic direction for property management software and new technology products. She will lead the systems support and training, system administration and property management program teams.
• Siddon, who has nearly 25 years of experience across multiple industries, will be responsible for creating, executing and supporting the overall business strategy for information technology at Fogelman, including systems administration, data warehousing and telecom. He served as vice president at Old Time Pottery and president of IT at Fred’s Inc.

Dive Insight:

Young and Siddon won’t be the last hires for Fogelman as the company prepares for future growth and to meet customer expectations for a digital-first approach.

“With the self-guided tours and the virtual tours that are taking place, some prospects and younger generations don’t want to come to the office anymore,” CEO Mark Fogelman said in an earlier interview with Multifamily Dive.

“They want to do it all virtually.”

Fogelman is also interested in finding more efficiencies with technology.

“Our technology and marketing spend have got to be up 50% in the last 24 months,” he told Multifamily Dive.

Even as it strives to improve, Fogelman has had recent success. “Last year had probably the strongest revenue growth in the history of the industry,” Fogelman told Multifamily Dive. “Then the first half of this year blew out 2021 — the second quarter of 2022 was our highest year-over-year rental rate growth on record.”

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